Home and Household Complaints

Home Timber & Hardware, commonly known as "Home" or "Home Hardware", is Australia's third largest retail hardware chain after Bunnings Warehouse and Mitre 10. It is owned by Metcash.

Home is known for its distinctive advertisements with two animated dog mascots: Rusty and Sandy, often making fun or pointing out perceived flaws of another unnamed hardware store — usually implied to be Bunnings.

Home Hardware sells paint, general hardware, power tools and garden products to the DIY market, as well as timber and building products to the builder and trade markets.

Metcash Limited

Metcash is an Australian conglomerate company distributing and marketing groceries, fresh produce, alcoholic beverages, hardware, and other consumer goods. Notable retailers the company owns include IGA, Mitre 10 and Home Timber & Hardware.

Wesfarmers Limited

Wesfarmers Limited is an Australian conglomerate, headquartered in Perth, Western Australia, with interests predominantly in Australian and New Zealand retail, chemicals, fertilisers, coal mining and industrial and safety products.

Wesfarmers was founded in 1914 as a co-operative to provide services and merchandise to Western Australian farmers. It was listed on the Australian Securities Exchange in 1984 and grew into a major retail conglomerate.

Woolworths Group Limited is a major Australian company with extensive retail interest throughout Australia and New Zealand. It is the second largest company in Australia by revenue, after Perth-based retail-focused conglomerate Wesfarmers, and the second largest in New Zealand. In addition, Woolworths Group is the largest takeaway liquor retailer in Australia, the largest hotel and gaming poker machine operator in Australia, and was the 19th largest retailer in the world in 2008.