Retail Complaints

Aldi is the common brand of two German discount supermarket chains with over 10,000 stores in 20 countries, and an estimated combined turnover of more than €50 billion. Based in Germany, the chain was founded by brothers Karl and Theo Albrecht in 1946 when they took over their mother's store in Essen, which had been in operation since 1913. The business was split into two separate groups in 1960, that later became Aldi Nord, headquartered in Essen, and Aldi Süd, headquartered in Mülheim. In 1962, they introduced the name Aldi, which is pronounced  . In Germany, Aldi Nord and Aldi Süd have been financially and legally separate since 1966, although both divisions' names may appear as if they were a single enterprise with certain store brands or when negotiating with contractor companies. The formal business name is Aldi Einkauf GmbH & Compagnie, oHG.

Coles Supermarkets Australia Pty Ltd, trading as Coles, is an Australian supermarket, retail and consumer services chain, headquartered in Melbourne as part of the Coles Group.

Founded in 1914 in Collingwood by George Coles, Coles operates 807 supermarkets throughout Australia, including several now re-branded BI-LO Supermarkets. Coles has over 100,000 employees and, together with rival Woolworths, accounts for more than 80 per cent of the Australian market. Coles’ large head office site in Melbourne’s inner south-east has 4,000 employees of the workforce located inside.

Coles Online is the company's online shopping ('click & collect' and home delivery) service.

Between 1986 and 2006, Coles Supermarkets was a brand of Coles Myer Limited, later Coles Group Limited, prior to Wesfarmers purchasing Coles Group in 2007. It became a subsidiary of Coles Group again after Wesfamers spun-off the business in November 2018.

Costco Wholesale Corporation, trading as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs. As of 2015, Costco was the second largest retailer in the world after Walmart, and as of 2016, Costco was the world's largest retailer of choice and prime beef, organic foods, rotisserie chicken, and wine.

Four Square Stores Queensland LTD

Friendly Grocer (formerly known as Four Square) is a small supermarket chain operating in Australia. The chain was founded in New Zealand in 1923 and expanded to Australia in 1956. Since the success of Four Square the 'Friendly Grocer' brand was introduced in 2006.

There are over 450 stores in Queensland, New South Wales, Victoria, South Australia and the Australian Capital Territory. Its current slogan is "Just around the corner". Its main competitors are IGA, Foodworks, Food For Less and many other small supermarket chains.

Godfrey Cohen founded the first Godfreys store in 1931 in Prahran, Melbourne. The business expanded within Australia as demand from customers increased after World War Two, and the product range grew from solely bagged vacuum cleaners to include steam mops, carpet shampooers and bagless vacuum cleaners over time. Godfreys was sold to private equity companies Pacific Equity Partners and CCMP Capital Asia for $350m in 2006. In 2012, the business underwent a major restructure to reduce debt by over 90% and replaced outgoing CEO Stephen Heath with industry veteran Tom Krulis.

Harvey Norman is a large Australian-based, multi-national retailer of furniture, bedding, computers, communications and consumer electrical products. It mainly operates as a franchise, with the main brand and all company-operated stores owned by ASX-listed Harvey Norman Holdings Limited. As of 2016, there are 280 company-owned and franchised stores in Australia,New Zealand, Europe and South-East Asia operating under the Harvey Norman, Domayne and Joyce Mayne brands in Australia, and under the Harvey Norman brand overseas.

Home Timber & Hardware, commonly known as "Home" or "Home Hardware", is Australia's third largest retail hardware chain after Bunnings Warehouse and Mitre 10. It is owned by Metcash.

Home is known for its distinctive advertisements with two animated dog mascots: Rusty and Sandy, often making fun or pointing out perceived flaws of another unnamed hardware store — usually implied to be Bunnings.

Home Hardware sells paint, general hardware, power tools and garden products to the DIY market, as well as timber and building products to the builder and trade markets.

Independent Grocery Alliance (IGA) is an Australian chain of supermarkets. IGA is owned by Metcash, but individual IGA stores are owned independently. Its main competitors are Woolworths, Coles and Aldi. It is the fourth largest chain, since Aldi overtook Metcash in supermarket revenues. In 2019 it was reported that IGA had 7 per cent of the grocery market.

JB Hi-Fi is an Australian retailer of consumer goods, specialising in video games, Ultra HD Blu-rays, Blu-rays, DVDs, CDs, electronics/hardware, electrical home appliances, mobile phones and a number of Telstra services.

Kmart Australia Limited

Kmart Australia Limited is an Australian-based chain of retail stores (low-price stores), owned by Wesfarmers. It operates 233 stores across Australia and New Zealand,[2] with its head office located in Mulgrave, Melbourne.

Metcash Limited

Metcash is an Australian conglomerate company distributing and marketing groceries, fresh produce, alcoholic beverages, hardware, and other consumer goods. Notable retailers the company owns include IGA, Mitre 10 and Home Timber & Hardware.

Wesfarmers Limited

Wesfarmers Limited is an Australian conglomerate, headquartered in Perth, Western Australia, with interests predominantly in Australian and New Zealand retail, chemicals, fertilisers, coal mining and industrial and safety products.

Wesfarmers was founded in 1914 as a co-operative to provide services and merchandise to Western Australian farmers. It was listed on the Australian Securities Exchange in 1984 and grew into a major retail conglomerate.

Woolworths Group was a listed British company that owned the high-street retail chain Woolworths. It also owned other companies such as the entertainment distributor Entertainment UK, and book and resource distributor Bertram Books.

Woolworths Group Limited is a major Australian company with extensive retail interest throughout Australia and New Zealand. It is the second largest company in Australia by revenue, after Perth-based retail-focused conglomerate Wesfarmers, and the second largest in New Zealand. In addition, Woolworths Group is the largest takeaway liquor retailer in Australia, the largest hotel and gaming poker machine operator in Australia, and was the 19th largest retailer in the world in 2008.